At WalStreamz, we are committed to providing exceptional eCommerce automation services to our clients. To ensure clarity and mutual understanding, we have established the following policy regarding claims, disputes, and chargebacks:
Claims and Disputes:
Submission Window: Clients must submit any claims or disputes within 5 calendar days following the completion of the service. Requests made after this period may not be considered.
Procedure: To file a claim or dispute:
Contact Support: Email our support team at support@walstreamz.com with the subject line “Service Claim – [Your Name]”.
Provide Details: Include your account information, a detailed description of the issue, and any relevant documentation or evidence.
Resolution Process: Our team will acknowledge receipt within 24 hours and aim to resolve the issue within 7 business days.
Chargebacks:
Prior Resolution Attempt: We encourage clients to contact us directly to resolve any issues before initiating a chargeback with their financial institution. Direct communication often leads to faster and more amicable solutions.
Impact of Unresolved Chargebacks: Initiating a chargeback without first seeking resolution through our support channels may result in the suspension of services and potential account termination.
Refund Eligibility:
Conditions: Refunds are considered on a case-by-case basis and are typically granted under the following circumstances:
Non-delivery of the service.
Significant deviation from the agreed-upon service specifications.
Technical issues attributable to WalStreamz that prevent service completion.
Non-Refundable Services: Certain services, due to their personalized nature, are non-refundable. These include, but are not limited to:
Customized eCommerce store setups.
One-on-one consultancy sessions.
Third-party service fees incurred on behalf of the client.
Policy Acceptance:
By engaging with our services, clients acknowledge and agree to adhere to this policy. We recommend that all clients review this policy thoroughly to ensure a clear understanding of their rights and responsibilities.
For any questions or further clarification, please reach out to our support team at support@walstreamz.com.
Note: This policy is subject to change. Clients will be notified of any amendments via email and updates will be reflected on our website.
